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var(--orange);margin-top:18px;padding:24px}.quote-facts{background:#41464d;grid-template-columns:repeat(3,1fr);gap:1px;display:grid}.quote-facts>div{background:#262b31;padding:16px}.quote-facts span{color:#aeb3b9;font-size:11px;display:block}.quote-facts strong{margin-top:7px;font-size:17px;display:block}.staff-reply{color:#eceef0;background:#30353c;margin:20px 0;padding:18px;line-height:1.7}.waiting-panel,.unavailable-panel{background:#f0ede6;align-items:center;gap:16px;margin-top:18px;padding:22px;display:flex}.unavailable-panel{color:#7e2929;background:#f7e7e7;display:block}.unavailable-panel p{margin-bottom:0}.pulse-dot{background:var(--orange);border-radius:50%;flex:none;width:14px;height:14px;box-shadow:0 0 0 7px #ff4d0024}.waiting-panel p{color:var(--muted);margin:4px 0 0}.timeline-card h2{margin:0 0 20px;font:950 32px/1 Arial Narrow,Arial,sans-serif}.timeline-list{margin:0;padding:0;list-style:none}.timeline-list li{grid-template-columns:18px 1fr;gap:14px;min-height:86px;display:grid;position:relative}.timeline-list li:before{content:"";background:#cbc6bd;width:1px;position:absolute;top:14px;bottom:-8px;right:6px}.timeline-list li:last-child:before{display:none}.timeline-list li>span{z-index:1;background:#aaa69e;border-radius:50%;width:13px;height:13px;margin-top:4px}.timeline-list li.current>span{background:var(--orange);box-shadow:0 0 0 5px #ff4d0021}.timeline-list strong{font-size:14px;line-height:1.5;display:block}.timeline-list small{color:var(--muted);margin-top:7px;font-size:11px;display:block}.not-found-card{border-top:4px solid var(--orange);width:min(720px,100% - 40px);box-shadow:var(--shadow);background:#fff;margin:90px auto;padding:46px}.not-found-card h1{font:950 48px/1 Arial Narrow,Arial,sans-serif}.not-found-card p{color:var(--muted);line-height:1.7}.admin-page{background:#ece8df;min-height:100vh}.admin-header{color:#fff;background:var(--ink);border-bottom:3px solid var(--orange);justify-content:space-between;align-items:center;min-height:70px;padding:0 28px;display:flex}.admin-header>div{color:#c8ccd1;align-items:center;gap:24px;font-size:13px;display:flex}.admin-header>div a{color:#fff;font-weight:900}.admin-intro{justify-content:space-between;align-items:end;gap:30px;padding:38px max(28px,50vw - 740px);display:flex}.admin-intro h1{margin:0;font:950 58px/1 Arial Narrow,Arial,sans-serif}.admin-stats{background:var(--ink);grid-template-columns:repeat(3,130px);display:grid}.admin-stats>div{color:#fff;border-left:1px solid #464c54;padding:14px}.admin-stats>div:last-child{border-left:0}.admin-stats span{color:#b9bdc2;font-size:11px;display:block}.admin-stats strong{color:var(--orange);margin-top:5px;font-size:24px;display:block}.admin-workspace{border:1px solid var(--line);width:min(1480px,100% - 56px);min-height:610px;box-shadow:var(--shadow);background:#fff;grid-template-columns:minmax(340px,.7fr) minmax(600px,1.3fr);margin:0 auto 48px;display:grid}.request-list{border-left:1px solid var(--line);background:#f7f5f0}.filter-row{border-bottom:1px solid var(--line);gap:6px;padding:12px;display:flex;overflow-x:auto}.filter-row button{color:#666b71;white-space:nowrap;cursor:pointer;background:#fff;border:1px solid #c6c0b7;padding:8px 10px;font-size:11px;font-weight:800}.filter-row button.active{color:#fff;border-color:var(--ink);background:var(--ink)}.request-list-items{max-height:650px;overflow-y:auto}.request-list-item{text-align:right;cursor:pointer;background:0 0;border:0;border-bottom:1px solid #d8d3ca;width:100%;padding:18px;display:block}.request-list-item:hover,.request-list-item.active{background:#fff}.request-list-item.active{box-shadow:inset -4px 0 var(--orange)}.request-list-item>div{justify-content:space-between;align-items:center;gap:12px;display:flex}.request-list-item>div>strong{font:900 18px/1 Arial,sans-serif}.request-list-item>span{color:var(--muted);margin-top:8px;font-size:11px;display:block}.reply-panel{padding:30px}.reply-panel-heading{border-bottom:2px solid var(--ink);justify-content:space-between;align-items:end;gap:20px;padding-bottom:20px;display:flex}.reply-panel-heading h2{margin:0;font:950 42px/1 Arial,sans-serif}.reply-panel-heading>a{color:var(--orange);font-size:12px;font-weight:900}.customer-strip{background:#efede7;grid-template-columns:repeat(3,1fr);margin:18px 0;display:grid}.customer-strip>div{border-left:1px solid #d4cfc6;padding:15px}.customer-strip>div:last-child{border-left:0}.customer-strip span,.customer-notes span{color:var(--muted);font-size:11px;display:block}.customer-strip strong{margin-top:5px;display:block}.customer-notes{border:1px solid #d8d2c9;margin-bottom:18px;padding:15px}.customer-notes p{margin:6px 0 0;line-height:1.6}.reply-form{grid-template-columns:repeat(2,1fr);gap:14px;display:grid}.empty-state{color:var(--muted);padding:30px}@media (max-width:980px){.brand-header{grid-template-columns:1fr auto;padding:0 18px}.brand-header nav{display:none}.hero-shell{grid-template-columns:1fr;gap:0;width:100%}.hero-shell:before{clip-path:polygon(0 0,100% 0,100% 82%,0 100%);width:100%;height:44%;inset:0}.hero-copy{width:calc(100% - 36px);margin:0 auto;padding:58px 0 22px}.request-card{width:calc(100% - 36px);margin:18px auto 46px}.tracking-grid,.admin-workspace{grid-template-columns:1fr}.request-list{border-left:0;border-bottom:1px solid var(--line)}.request-list-items{max-height:320px}}@media (max-width:640px){.brand-header{min-height:72px}.brand-logo{width:145px}.header-contact{padding:9px 10px;font-size:12px}.hero-copy h1{font-size:52px}.hero-lead{font-size:15px}.trust-row{grid-template-columns:1fr}.trust-row>div{border-bottom:1px solid #bdb7ae;border-left:0;min-height:54px}.trust-row>div:last-child{border-bottom:0}.request-form,.lookup-form{grid-template-columns:1fr;padding:20px}.wide-field,.form-heading{grid-column:auto}.success-card{padding:28px 20px}.workflow-section{padding:54px 20px}.workflow-grid{grid-template-columns:1fr}.site-footer{flex-direction:column;align-items:flex-start;gap:16px;padding:20px}.tracking-shell{width:calc(100% - 28px);padding:40px 0 60px}.tracking-heading{flex-direction:column;align-items:flex-start}.tracking-heading h1{font-size:42px}.request-summary,.timeline-card{padding:20px}.summary-title{flex-direction:column;align-items:flex-start;gap:10px}.request-summary dl,.quote-facts{grid-template-columns:1fr}.request-summary dl>div{border-bottom:1px solid #ddd8cf;border-left:0}.request-summary dl>div:last-child{border-bottom:0}.admin-header{padding:0 16px}.admin-header>div>span{display:none}.admin-intro{flex-direction:column;align-items:flex-start;padding:28px 16px}.admin-intro h1{font-size:44px}.admin-stats{grid-template-columns:repeat(3,1fr);width:100%}.admin-workspace{width:calc(100% - 24px)}.reply-panel{padding:18px}.reply-panel-heading{flex-direction:column;align-items:flex-start}.customer-strip,.reply-form{grid-template-columns:1fr}.customer-strip>div{border-bottom:1px solid #d4cfc6;border-left:0}.customer-strip>div:last-child{border-bottom:0}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}